You need to be older than 18 years and you’ll need a valid email address, cellphone number and South African identity (ID) number or a Passport number.
Your password needs to consist of at least 8 characters, including one number, one letter, one special character and one capital letter.
No, your YDE Account card can only be used in stores
Contact our customer service team on (021 203 0083) for assistance.
Simply click “Forgot your password” on the login page and enter your email address. You will receive an email with instructions to reset your password.
No, each online shopping profile requires a unique email address.
To update your email address or password follow these steps: Log in, and go to “My Profile”, click on “Account Information”. Here you can update your personal information. Then click on the “Save” button.
To update your address or cell phone number follow these steps: Log in, and go to “My Profile”, click on “Address Book, click on “Change Delivery Address”. Then click on the “Save” button.
Alternatively you can call our customer service team on 021 203 0083 for assistance.
Unfortunately this option is not currently available.
You can shop online from your desktop, tablet or mobile phone. To begin, navigate to products you would like to purchase, select your size, and then add them to your shopping bag. When you are ready to complete your purchase, click on your shopping bag and then follow the necessary steps. Once complete you will receive an email to confirm that your order has been received by us.
If you don’t have a specific item in mind you can search for a description of what you are looking for in the search bar e.g. black dress.
No, unfortunately items cannot be reserved until you have completed your order and made payment.
Unfortunately at this stage it is not possible to order or purchase gift cards online.
No changes are permitted to an order once submitted.
No additions are permitted to an order once submitted.
Orders cannot be cancelled once confirmed and being prepared for delivery, however goods purchased can be returned in terms of YDE’s Returns Policy.
You can only place orders via our website www.yde.co.za
Contact our Online customer service team on 021 203 0083 for assistance.
You can phone our call centre on +27 21 460 2500.
You need to measure your bust, waist and hip measurements (cm) and compare them to each brands size chart on the website. The size charts for each designer can be found on each product details page.
YDE will offer the following services for shipping of orders to a home or office address.
Free delivery to a YDE store for your collection.
PLEASE NOTE
Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
Customer Protection Act compliant
Order on Delivery
The customer is allowed to inspect the goods on delivery and if the parcel is incorrect, can liaise with the YDE online customer services department to have it returned and your payment reimbursed.
Cooling off period, goods not fit for purpose
Below is the YDE returns policy.
YDE will allow a return on an item of merchandise returned within 14 days of date of delivery /receipt provided that:
EXCEPTIONS
DEFECTIVE GOODS
We do have a 6 month quality guarantee on our products, please note we will gladly refund the consumer if:
RETURNS PROCESS
If you are not happy with your purchase and wish to return it, and all criteria above have been met, you need to follow the process below:
Returning online
Returning in a YDE store
Visit any YDE store and our staff will assist you with your return, at no charge.
Subject to Young Designers Emporium Returns Policy.
You can pay using any of the following payment options:
Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.
3D Secure is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).
YDE Online, along with PEACH, our trusted payment processor, uses 3D Secure to secure your online transactions and help protect you against fraud.
3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’ sign. This OTP is sent to your registered mobile number or your email address, so only you have access to it.
By successfully completing 3D Secure verification, you’re able to prove that it really is you shopping, and not someone who has gained unlawful access to your card details. Only you, as the cardholder, will receive the password required to complete the transaction.
At this stage we don’t accept account payments online. If you wish to use your YDE Account card for items online, you can use our reserve in store service.
YDE ACCOUNT PAYMENT OPTIONS:
IN STORES
You're welcome to pay your total amount due, in cash or using your credit or debit card, at the cash desk in any YDE store. Selected stores are open seven days a week, so you're free to pay your account on any day that suits you... even Sunday!
ONLINE BANKING / DEBIT ORDER
You can pay your account from your bank’s online website or by using your banking app. We are a preloaded beneficiary with all banking institutions, so it is best to select YOUNG DESIGNERS EMPORIUM from the approved list of preloaded beneficiaries;
Setting up YDE as a Preloaded Beneficiary:
Beneficiary Name to select when making a payment:
NEDBANK |
Young Designers Emporium |
FNB |
Young Designers Emporium |
STANDARD BANK |
Young Designers Emporium (Pty) Ltd |
CAPITEC |
Young Designers Emporium |
ABSA |
Young Designers Emporium |
APPLY FOR DEBIT ORDER
Please note the following regarding payment by debit order:
YDE reserves the right to cancel a debit order after the bank returns it for the second time as a result of "No funds available".
Applications for debit orders and requests for the cancellation of debit orders will be accepted by YDE in store, e-mail, or by calling our Customer Call Centre.
EASYPAY
You can now pay your YDE account using EasyPay at stores that accept EasyPay, including Shoprite, Checkers, Pick ‘n Pay, Spar and Woolworths; or online at easypay.co.za; or via the EasyPay customer app.
This is how EasyPay works:
For more on electronic payments, please contact your bank directly on one the following numbers:
ABSA |
0800 41 41 41 |
BOE/NBS |
0860 13 13 33 |
Capitec |
0860 10 20 43 |
FNB |
0800 111 722 |
Nedbank |
0860 555 111 |
Permanent Bank |
0860 555 222 |
Saambou |
0860 139 555 |
Standard Bank |
0860 123 000 |
Mercantile |
Contact local branch |
Use our Store Locator to find a YDE store near you!
No, currently you cannot redeem a voucher online.
No, currently gift receipts are not provided.
Scroll to the bottom of the home page web page and click the ‘Newsletter Sign-up’ link. You’ll be redirected to a newsletter signup page, where you’ll need to fill in your details and click “Subscribe”.
Complete the application form along with certain other requirements which need to be fulfilled. Once a designer has been successfull with an interview, and there is space available in the YDE stores, they will be allocated specific stores in which to launch their labels.
Designers need to meet certain criteria before their merchandise would be considered to be sold through YDE stores.
Criteria such as design (i.e. commerciality), quality, originality, strong business acumen, available finance and general retail background are all factors that would be considered.
YDE charges our fully-established Designers a monthly commission and display fee.
Rising Talent Clothing Designers are charged a commission percentage.
There are also other ad hoc expenses which are charged.
Designers set their own retail selling prices and merchandise is supplied to YDE by the Designer on a consignment stock basis only.
YDE does not purchase any merchandise from Designers.
Ranges are advertised across social media platforms.