We regret, no YDE Account purchases online​

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FAQs

REGISTRATION AND LOGIN

You need to be older than 18 years and you’ll need a valid email address, cellphone number and South African identity (ID) number or a Passport number.

Your password needs to consist of at least 8 characters, including one number, one letter, one special character and one capital letter.

No, your YDE Account card can only be used in stores

Contact our customer service team on (087 550 8368) for assistance.

Simply click “Forgot your password” on the login page and enter your email address. You will receive an email with instructions to reset your password.

No, each online shopping profile requires a unique email address.

To update your email address or password follow these steps: Log in, and go to “My Profile”, click on “Account Information”. Here you can update your personal information. When you are done click on the “Save” button.

To update your address or cell phone number follow these steps: Log in, and go to “My Profile”, click on “Address Book, click on “Change Delivery Address”. When you are done click on the “Save” button.

Alternatively you can call our customer service team on 087 550 8368 for assistance.


SHOPPING ONLINE

Unfortunately this option is not currently available.

You can shop online from your desktop, tablet or mobile phone. To begin, navigate to products you would like to purchase, select your size, and then add them to your shopping bag. When you are ready to complete your purchase, click on your shopping bag and then follow the necessary steps. Once complete you will receive an email to confirm that your order has been received by us.

If you don’t have a specific item in mind you can search for a description of what you are looking for in the search bar e.g. black dress.

No, unfortunately items cannot be reserved until you have completed your order and made payment.

Unfortunately at this stage it is not possible to order or purchase gift cards online.

No changes are permitted to an order once submitted.

No additions are permitted to an order once submitted.

Orders cannot be cancelled once confirmed and being prepared for delivery, however goods purchased can be returned in terms of YDE’s Returns Policy.

You can only place orders via our website www.yde.co.za

Contact our Online customer service team on (087 550 8368) for assistance.

You can phone our call centre on +27 21 460 2500.

You need to measure your bust, waist and hip measurements (cm) and compare them to each brands size chart on the website. The size charts for each designer can be found on each product details page.

YDE will offer the following services for shipping of orders to a home or office address.

  • Standard Option: 3-5 working days – R70.00

Delivery will take place within 3 to 5 working days.

PLEASE NOTE

Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).

We will only fulfil orders with a physical location within the borders of the Republic of South Africa.


RETURNS POLICY

Customer Protection Act compliant

Order on Delivery

The customer is allowed to inspect the goods on delivery and if the parcel is incorrect, can liaise with the YDE online customer services department to have it returned and your payment reimbursed.

Cooling off period, goods not fit for purpose

Below is the YDE returns policy.

YDE will allow a return on an item of merchandise returned within 14 days of date of delivery /receipt provided that:     

  • The original invoice is presented on return as proof of purchase.                
  • The price (swing) ticket is attached.          
  • The item has not been worn or used.
  • Swimwear has the protective strip attached.       
  • The item is in its original condition and packaging.              
  • Items sold with promotional gifts are returned together with the gift.     
  • The item is returned in the country of purchase.

 

EXCEPTIONS

  • No returns of underwear or boxers or panties will be permitted                 
  • No returns of swimwear without the protective strip will be permitted.
  • No returns of any body-piercing jewellery (including earrings) will be permitted.              
  • No returns of end of season sale items will be permitted.              

 

DEFECTIVE GOODS

We do have a 6 month quality guarantee on our products, please note we will gladly refund the consumer if:

  • the consumer has the original invoice (so that we can prove purchase),
  • the product is within 6 months old from date of purchase,
  • if it is a manufacturing fault (upon assessment),
  • the product has been used for the intended use,
  • the product has been cared for according to wash/care label.

 

RETURNS PROCESS

If you are not happy with your purchase and wish to return it, and all criteria above have been met, you need to follow the process below:

Returning online

  • Phone our customer services call centre on (087 550 8368) and log the return with them. They will organize a courier company to collect the parcel.
  • Returns are free of charge.

Returning in a YDE store

  • Visit any YDE store and our staff will assist you with your return, at no charge
  • Subject to Young Designers Emporium Terms and Conditions with may be found at www.yde.co.za             

 

Visit any YDE store and our staff will assist you with your return, at no charge.

Subject to Young Designers Emporium Returns Policy.


PAYMENT

You can pay using any of the following payment options:

  • Visa card (both credit and debit)
  • Mastercard (both credit and debit)


SECURITY

Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.

3D Secure is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).

YDE Online, along with PEACH, our trusted payment processor, uses 3D Secure to secure your online transactions and help protect you against fraud.

3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’ sign. This OTP is sent to your registered mobile number or your email address, so only you have access to it.

By successfully completing 3D Secure verification, you’re able to prove that it really is you shopping, and not someone who has gained unlawful access to your card details. Only you, as the cardholder, will receive the password required to complete the transaction.

At this stage we don’t accept account payments online. If you wish to use your YDE Account card for items online, you can use our reserve in store service.


How do I pay my YDE Account?

The following Payment options are available to you:

Debit Order

ATM

Internet banking

Cash desk in store

Post your payment

 

PAYING VIA DEBIT ORDER

Please note the following regarding payment by debit order:

YDE processes debit orders on a daily basis. You may choose any date for the debit order to be activated excluding the 7th to the 14th of each month, when our monthly statements are run.

You may choose to pay the full balance or monthly installments, which refers to the total amount due.

Currently, debit orders may only be activated on savings, transmission and cheque accounts. YDE will only process debit orders from South African bank accounts.

If a debit order is unpaid, an administration fee (as decided upon from time to time by YDE) will be charged to your YDE account along with the outstanding amount.

Banks do not process debit orders over weekends and bank (public) holidays. In such instances, the debit will be deducted on the next working day.

YDE reserves the right to cancel a debit order after the bank returns it for the second time as a result of "No funds available".

Applications for debit orders and requests for the cancellation of debit orders will be accepted by YDE in store, in writing (by fax, or e-mail) or by calling our Customer Call Centre on 021 460 2500.

 

APPLY FOR A DEBIT ORDER

 

PAYING VIA ATM

Link your YDE account number to your ATM account number by going into your nearest branch or at the ATM terminal. Please note that there are specific requirements for linking accounts, so we suggest that you check with your branch first. For your convenience, Young Designers Emporium will automatically appear on the pre-defined list.

For more on electronic payments, please contact your bank directly on one of the following numbers:

 

ABSA

0800 41 41 41

BOE/NBS

0860 13 13 33

Capitec

0860 10 20 43

FNB

0800 111 722

Nedbank

0860 555 111

Permanent Bank

0860 555 222

Saambou

0860 139 555

Standard Bank

0860 123 000

Mercantile

Contact local branch

 

PAYING VIA INTERNET BANKING

If the online space is where you like to play, why not set YDE up as a beneficiary on your account. For your convenience, YDE will automatically appear on the bank's pre-defined list.

Please make sure that your 14-digit account number appears on the statement detail so that we can match the payment to your account. As your monthly installment may fluctuate from time to time, we suggest that you monitor your statements to prevent your account inadvertently falling into arrears.

To find out more about Internet payments, please contact your bank at one of the following numbers:

 

ABSA

0800 41 41 41

BOE/NBS

0860 13 13 33

Capitec

0860 10 20 43

FNB

0800 111 722

Nedbank

0860 555 111

Permanent Bank

0860 555 222

Saambou

0860 139 555

Standard Bank

0860 123 000

Mercantile

Contact local branch

 

PAYING AT THE CASH DESK IN-STORE

You're welcome to pay your instalment with cash, or using your credit or debit card at any YDE store. Selected stores are open seven days a week, so you're free to pay your account on any day that suits you... even Sunday!

 

POST YOUR PAYMENT

If this works for you, send a cheque or postal order (no cash, please) to: 


Credit Services 
PO Box 4775 
Cape Town 
8000

Use our Store Locator to find a YDE store near you!


VOUCHERS AND GIFT CARDS

No, currently you cannot redeem a voucher online.

No, currently gift receipts are not provided.


MY ORDER

Please insert your tracking or waybill number.

See below URL:

Click here to track your parcel.


How Do I Subscribe To Your Email List?

Scroll to the bottom of the home page web page and click the ‘Newsletter Sign-up’ link. You’ll be redirected to a newsletter signup page, where you’ll need to fill in your details and click “Subscribe”.


DESIGNERS

Complete the application form along with certain other requirements which need to be fulfilled. Once a designer has been successfull with an interview, and there is space available in the YDE stores, they will be allocated specific stores in which to launch their labels.

Designers need to meet certain criteria before their merchandise would be considered to be sold through YDE stores.

Criteria such as design (i.e. commercial viability), quality, originality, strong business acumen, available finance and general background are all factors that would be considered.

YDE charges our fully-established Designers a monthly commission and display fee.

Rising Talent Clothing Designers are charged a commission percentage only.

There are also other ad hoc expenses which are charged.

Designers set their own retail selling prices and merchandise is supplied to YDE by the Designer on a consignment stock basis only.

YDE does not purchase any merchandise from Designers.

Ranges are advertised across social media platforms.